Refund policy

Heatwave Blinds – Return & Refund Policy

At Heatwave Blinds, we want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures regarding returns, refunds, and cancellations in accordance with UK Consumer Contracts Regulations.

1. Standard Returns (Standard Size / Non-Custom Items)

If you purchase standard, non-customised products, you have the right to cancel and return your order within 14 days of receiving your items for any reason.

To be eligible for a return:

Items must be unused, uninstalled, and in the same condition that you received them.
Items must be in their original packaging.
You must provide a proof of purchase or order number.

2. Made-to-Measure & Custom-Cut Blinds

Important Note: In accordance with UK law, products that are custom-made, bespoke, or altered to your specific measurements (made-to-measure blinds) are exempt from the standard 14-day cooling-off period and cannot be returned or refunded unless they arrive damaged, defective, or incorrect due to our error.

Please ensure all measurements are double-checked before placing your order.

3. How to Start a Return

To request a return or report an issue with your order, please follow these steps:

Contact our customer support team at help@heatwaveblinds.co.uk.
Include your Order Number, the item(s) you wish to return, and the reason for the return.
If the item is damaged or defective, please attach clear photos of the issue and the packaging.

Our team will review your request and provide you with instructions and the return shipping address. Please do not send items back to us without contacting us first.

4. Return Shipping Costs

Standard Returns: Unless the item is damaged or faulty, you will be responsible for paying your own shipping costs for returning the item. Return shipping costs are non-refundable.
Damaged or Faulty Items: If your item arrives damaged, defective, or incorrect, we will cover the cost of the return shipping or arrange a replacement free of charge.

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Damaged or Faulty Goods

Please inspect your order upon delivery. If your blinds arrive damaged, defective, or if you receive the wrong item, please notify us within 48 hours of delivery at help@heatwaveblinds.co.uk so we can resolve the issue swiftly.

6. Refunds Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.